Previous incidents

December 2024
Dec 05, 2024
1 incident

Datacentre network maintenance

Degraded

Resolved Dec 05 at 05:42am GMT

The maintenance has been completed.

All core services continued operating as normal during this period.

In case you were not seeing files in your my.sirv.com control panel, you will see them now.

1 previous update

Dec 04, 2024
1 incident

Datacentre network maintenance

Degraded

Resolved Dec 04 at 04:22pm GMT

The maintenance has been completed.

1 previous update

November 2024
Nov 14, 2024
1 incident

Elevated 504 responses for API upload requests

Degraded

Resolved Nov 15 at 04:42am GMT

The issue has been fully resolved.

The issue started when heavy image upscaling API requests overloaded the upload API, causing some API requests to return 504 errors. This was solved but a knock-on effect caused approximately 5% of API requests to fail with a 502 response.

To prevent this issue from happening again, improvements have been made to reduce the load of image upscaling and better distribute load. Changes are also being made to logging and alerting, for faster identification of ...

4 previous updates

October 2024
No incidents reported