Previous incidents

The issue has been resolved.

An unusually large number of servers failed at the same time. Sirv is designed to continue normal operation during a server outage and all systems did continue as normal, but some file uploads failed.

We are considering what possible changes could be made to assist in such situations in future.

The maintenance has been completed.

All core services continued operating as normal during this period.

In case you were not seeing files in your my.sirv.com control panel, you will see them now.

The maintenance has been completed.

The issue has been fully resolved.

The issue started when heavy image upscaling API requests overloaded the upload API, causing some API requests to return 504 errors. This was solved but a knock-on effect caused approximately 5% of API requests to fail with a 502 response.

To prevent this issue from happening again, improvements have been made to reduce the load of image upscaling and better distribute load. Changes are also being made to logging and alerting, for faster identification of ...