Degraded

Elevated errors on one London CDN server

Some requests to one of the London CDN servers started returning a small number of 502 errors at 1754 UTC. The server returned over 99% of requests as normal until 1913 UTC when errors spiked and the server was automatically dropped from service. The server is being monitored.

Degraded

Some repeat visitors seeing "too many redirects" error

Some users in US are occasionally seeing a "307 - Too many redirects" error in their browser. This is sporadic and affects some images but not others. We are investigating the issue.

Degraded

Some CDN requests returning 502 responses from Washington DC POP

Some requests to the Washington DC CDN are being returned slower than normal and some are returning a 502 response. This is due to hard disk reaching its caching capacity much faster than usual. We are resolving the issue and responses will gradually return to normal.

Degraded

Cannot login to my.sirv.com

Some users may receive an error message when logging in to their account at my.sirv.com. This is due to a server failure. The server is being replaced and normal operation will resume shortly after that. If you need to perform any administration within your account before then, please try again as another attempt may be successful. 

All image serving and processing continues to work as normal.

Degraded

Empty response returned for some CDN requests

Sirv CDN experienced an issue whereby approximately 7% of non-cached requests (<1% of all requests) returned an empty 200 response. Most requests were for cached files, which were unaffected.