Previous incidents
my.sirv.com outage
Resolved Sep 02 at 11:54am BST
The web app at my.sirv.com was unavailable for 54 minutes due to slow responses. The cause was identified and normal web app access restored. All core services continued operation as normal.
Upgrade to my.sirv.com control panel
Resolved Jul 20 at 10:12am BST
The web app at my.sirv.com was unavailable while receiving an upgrade at 10:12 UTC. All core services were available as normal. File uploads/downloads could be performed with the REST API, FTP or S3 if needed.
Upgrade was completed after 14 minutes, at 10:26 UTC.
File uploads impacted by datacentre network issue
Resolved Jul 12 at 11:59am BST
A network issue in the primary Sirv datacentre at 11:59 UTC caused some file uploads to fail meta processing for 16 minutes. This caused 336 files newly uploaded files to be unavailable for serving until the network issue was resolved at 12:15 UTC. The files were then rescanned and were successfully served.