Previous incidents

September 2021
Sep 02, 2021
1 incident

my.sirv.com outage

Resolved Sep 02 at 11:54am BST

The web app at my.sirv.com was unavailable for 54 minutes due to slow responses. The cause was identified and normal web app access restored. All core services continued operation as normal.

August 2021
No incidents reported
July 2021
Jul 20, 2021
1 incident

Upgrade to my.sirv.com control panel

Resolved Jul 20 at 10:12am BST

The web app at my.sirv.com was unavailable while receiving an upgrade at 10:12 UTC. All core services were available as normal. File uploads/downloads could be performed with the REST API, FTP or S3 if needed.

Upgrade was completed after 14 minutes, at 10:26 UTC.

Jul 12, 2021
1 incident

File uploads impacted by datacentre network issue

Resolved Jul 12 at 11:59am BST

A network issue in the primary Sirv datacentre at 11:59 UTC caused some file uploads to fail meta processing for 16 minutes. This caused 336 files newly uploaded files to be unavailable for serving until the network issue was resolved at 12:15 UTC. The files were then rescanned and were successfully served.