Previous incidents

February 2022
No incidents reported
January 2022
No incidents reported
December 2021
Dec 27, 2021
1 incident

New file uploads interrupted

Resolved Dec 27 at 12:33pm GMT

Two servers failed simultaneously, without triggering a health warning, leading to interrupted file upload capability for approximately 90 minutes for some accounts. During the period, some users may also have experienced reduced ability to browse files at my.sirv.com. The issue was resolved when the servers were removed from the cluster. All core file processing, delivery and CDN services remained fully operation throughout. Additional health warning checks have been planned, to identify and...

Dec 15, 2021
1 incident

Some requests slow to load

Resolved Dec 15 at 09:03pm GMT

Sirv's primary image processing datacentre in Germany experienced sporadic degraded performance due to backbone maintenance. Approximately 1% of requests for unprocessed images were slow to load, taking a few seconds to be returned. To minimise the number of slow requests, a higher than usual proportion of requests were routed to Sirv's backup image processing datacentre. Requests fulfilled by the CDN were unaffected, typically returning requests at nominal speeds of 20-100ms.