New file uploads interrupted
Two servers failed simultaneously, without triggering a health warning, leading to interrupted file upload capability for approximately 90 minutes for some accounts. During the period, some users may also have experienced reduced ability to browse files at my.sirv.com. The issue was resolved when the servers were removed from the cluster. All core file processing, delivery and CDN services remained fully operation throughout. Additional health warning checks have been planned, to identify and automatically resolve any such repeated issue.
Some requests slow to load
Sirv's primary image processing datacentre in Germany experienced sporadic degraded performance due to backbone maintenance. Approximately 1% of requests for unprocessed images were slow to load, taking a few seconds to be returned. To minimise the number of slow requests, a higher than usual proportion of requests were routed to Sirv's backup image processing datacentre. Requests fulfilled by the CDN were unaffected, typically returning requests at nominal speeds of 20-100ms.