The new server was deployed in the evening of 14 November and gradually filled its caches. The control panel has now returned to its original fast performance. Additional servers are now being upgraded, so the control panel will load faster still over the coming 2 weeks.

Classified as severity level 4: Minimal impact.

We are waiting for provisioning of a new server to add to the cluster, then UI navigation speed will become much faster.

The file management tools at my.sirv.com are loading slowly due to a failed server. File listing and file searching is taking from 2 to 20 seconds, whereas it normally takes 1 to 4 seconds.

The failed server is being replaced and we expect speed to return to normal within 72 hours. This will be followed by a major upgrade of the entire control panel server cluster over the next 3 months.