Previous incidents
API searches failing
Resolved Nov 23 at 10:35am GMT
At 1035 UTC on 23 November, the upgrade was complete and searches resumed normal operation. There was no downtime and all systems functioned as normal, except that API search requests had been returning error responses.
The issue was not identified because other API requests were returning as normal, so total API error responses were only slightly elevated and no alerts were triggered. The issue was identified after the event, after a report by a user prompted an investigation. To automati...
1 previous update
Control panel at my.sirv.com loading slower than normal
Resolved Nov 15 at 02:09pm GMT
The new server was deployed in the evening of 14 November and gradually filled its caches. The control panel has now returned to its original fast performance. Additional servers are now being upgraded, so the control panel will load faster still over the coming 2 weeks.
2 previous updates