Previous incidents

July 2022
Jul 26, 2022
1 incident

Some failing requests in 4 US states

Resolved Jul 26 at 12:37pm BST

Some requests from Texas, Arkansas, Louisiana and Oklahoma returned a network timeout or redirect error response, due to an outdated DNS resolver. It is estimated that this affected up to 25% of requests during the period from 13:37 to 16:10 UTC.

That DNS resolver - which is outside Sirv's control - started directing a proportion of requests to a Sirv CDN server in Dallas that had been retired 4 weeks earlier. Our engineers resolved this highly unusual issue by forcing a DNS update.


June 2022
No incidents reported
May 2022
May 05, 2022
1 incident

Some operations failing (upload/copy/move)


Resolved May 05 at 02:19pm BST

The issue has been resolved. Internal connectivity issues between two servers on one particular cluster had caused it. Recently uploaded files were not stored and served correctly, so returned 415 errors for those new files. Any recently uploaded images with 0 bytes should be reuploaded. Only 6 Sirv accounts were impacted and the account owners have been informed. Fewer than 0.01% of all requests to those accounts were impacted and no other accounts were impacted.

2 previous updates